The Support Centre is the central place for ObjectNow help. It combines support tickets, a searchable Knowledge Base and FAQs so users can find answers themselves or contact the ObjectNow team when a case needs individual assistance.

Support tickets keep the conversation and relevant documents together, making it easier to track what has been asked, what is awaiting a response and what has been resolved.

When ObjectNow sends a valid ticket email containing a secure ticket-specific access link, clicking that link can take the recipient directly to the relevant ticket without requiring the separate six-digit access-code step. The secure link itself contains the verification mechanism.

If a person accesses My Tickets manually rather than using the secure email link, the normal email-verification process may still be required. Do not forward secure ticket links to other people.

Yes, where attachments are enabled for the ticket. Keeping relevant documents with the support conversation reduces the risk of files becoming separated from the issue being discussed.

Only upload documents that are relevant to the request. Do not include passwords, verification codes or unnecessary sensitive personal information.