OBJECTNOW KNOWLEDGE BASE

Issue With Platform

Help when the ObjectNow platform or website is not working as expected.

Verification Codes

To help protect the integrity of the objection process, we automatically send a verification code to the email address entered into the ObjectNow objection platform. This allows us to confirm that the email address is valid and accessible to the person submitting the objection.

For security and to prevent misuse, we limit both the number of verification codes that can be requested and how frequently they can be sent.

Each time you request a new verification code, any previous code becomes invalid. You must always enter the most recent code sent to you by ObjectNow.

If you haven’t received your code, please:

* Check your spam or junk folder.
* Check that you entered your email address correctly.
* Allow a few minutes for the email to arrive before requesting another code.
* If you have requested more than one code, make sure you are using the most recent code received.

If the platform tells you that no further verification codes can currently be sent or processed, please wait at least two hours before trying again. Repeatedly requesting additional codes will not bypass this security restriction.

ObjectNow’s support team cannot manually verify an email address, provide a verification code, override the verification process or bypass the security waiting period. Please never send your verification code to our support team or anyone else.

These safeguards help us ensure that submissions are associated with a valid email address and protect the objection platform from automated or abusive use.

If you continue to experience problems after the two-hour waiting period, you can try again using another valid email address that you have access to.

We appreciate that this can occasionally be inconvenient, but the verification process is an important security measure designed to protect both users and the integrity of submissions made through the ObjectNow platform.

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All personal information submitted through our support ticket system is handled securely and processed in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.