Support Tickets

OBJECTNOW KNOWLEDGE BASE

General Enquiry

General help about ObjectNow, support response times and questions that do not fit another support topic.

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Creating, replying to and managing ObjectNow support tickets.

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How long will it take ObjectNow to respond to my support ticket?

Please allow up to 48 hours for a response from the ObjectNow team, excluding weekends and bank holidays.

ObjectNow is a volunteer-led organisation, so response times can vary depending on demand.

You can check your ticket through the ObjectNow Support Centre to see whether we have responded.

Can I reply directly to a Support email?

Please respond through the ObjectNow Support Centre wherever possible.

Replies sent directly by email are not automatically added to your support ticket and may therefore delay our response.

Every Support notification contains a link allowing you to securely open your ticket and respond through the ticket system.

We maintain a monitored reply address as a fallback, but the Support Centre should be your primary method of responding.

My support ticket has been closed. Can I still reply?

Yes.

A closed ticket does not prevent you from continuing the conversation if you still need assistance.

Open the ticket through the ObjectNow Support Centre and submit a new response. Where appropriate, the ticket will automatically reopen so the ObjectNow team can respond.

All personal information submitted through our support ticket system is handled securely and processed in accordance with UK data protection law, including the UK GDPR and the Data Protection Act 2018.